How SportGang handles your information. Plain language, only what's actually true of the app today.
SportGang ("we", "us", "our") is a mobile app that helps adults find sports partners, chat one-to-one with people they match with, and coordinate basic sports sessions.
This policy explains what information the app and our backend handle, how we use it, and the choices you have. It applies to the SportGang mobile app and the official SportGang website.
We collect only what the app needs to do its job. The categories below mirror what the app currently does today.
The v1 app does not collect precise device location, contacts, microphone, camera (beyond the photo picker you explicitly use to upload a photo), or device advertising identifiers.
We use the information above only for the following purposes:
We do not sell your information, and we do not use it for advertising or cross-app tracking.
Matching is suburb-level — you select the suburb you usually train in during onboarding, and we use that text to filter who you see and who sees you. We do not look up your real-time location to match you. We do not show your profile to people outside the app.
Your profile is shown only to other authenticated SportGang users who picked at least one sport in common with you. If you delete your account, your profile is removed from the matching feed.
Chat is one-to-one. You can only chat with players you've matched with. Messages are visible to the two participants and to our moderation team if a report is filed against the conversation.
Messages are kept only for as long as we need them to operate the chat feature and to investigate reports. When both participants delete their accounts, messages are removed in line with our retention policy described in section 9.
You can report or block any user from inside the chat overflow menu.
A report records: your user ID, the reported user's ID, the reason you selected, any optional context you added, and a timestamp. We use reports to review the reported user's account and decide whether to take moderation action. Reports are not shown to the reported user.
We may retain reports beyond an account's deletion when needed for moderation review or platform-policy purposes.
Blocking another user prevents future matching, messaging, or visibility between the two of you. Blocks persist after either party deletes their account, so a blocked user cannot create a new account and re-match the person who blocked them.
The v1 app does not request foreground or background location permissions. We do not use your device GPS.
The only "location" data we hold is the suburb you type during onboarding (or update later from the Edit profile screen). You may also enter or select a venue or court name when planning a session with a matched player; that text is shared between the two of you.
If a future build of the app introduces precise location features, this section and our App Privacy Label will be updated before that build is released.
You can delete your account at any time from Profile → Delete my account inside the app. Deletion is permanent and is preceded by a clear confirmation step.
When you delete your account:
We keep each category of information only for as long as the app needs it for the purposes described in section 3. As a general rule:
You can ask us how long a specific category of your information is being retained by contacting us through the Support page.
We protect your information with standard transport encryption (HTTPS/TLS) between the app and our servers and the access controls our hosting provider supports. No system is perfectly secure, and we make no representation that our practices exceed industry-typical measures. If we learn of a security incident affecting your account, we will follow the disclosure obligations required of us under applicable law.
SportGang is built with a Sydney-first focus. If you use the app from outside the country we operate from, your information will be processed there. By using SportGang, you consent to that transfer to the extent permitted by your local law.
Australia. If you are an Australian resident and have a privacy complaint, you can contact us through the Support page. You may also contact the Office of the Australian Information Commissioner if you believe we have not handled your information appropriately.
For privacy questions or to exercise data rights described in this policy, contact us through the Support page.
This policy was last updated in May 2026. We will update this date and notify users in the app or on this page when we make material changes.